Overview
This Refunds and Returns Policy applies to purchases made through the Chasing the Rainbow webshop.
We currently sell:
- physical copies of Chasing the Rainbow magazine
- digital downloads of Chasing the Rainbow magazine
- tickets for Chasing the Rainbow events (occasionally)
This policy applies only to purchases made directly through our website.
Right of withdrawal
If you are a consumer based in the European Union, you generally have the right to withdraw from an online purchase within 14 days, without giving any reason.
However, under EU and Belgian consumer law, certain exceptions apply. These exceptions are relevant to the products sold in our webshop.
Physical magazines
The right of withdrawal does not apply to the supply of newspapers, periodicals or magazines, except for subscription contracts.
Because our webshop sells individual physical copies of Chasing the Rainbow magazine, these purchases cannot be returned or refunded simply because you changed your mind.
This does not affect your legal rights if the item you received is damaged, defective, or not the item you ordered.
Digital downloads
Digital downloads are made available immediately after purchase.
By purchasing a digital download, you expressly agree to receive immediate access to the digital content and acknowledge that you lose your right of withdrawal once the download has started.
For this reason, digital downloads cannot be cancelled, returned, or refunded after access to the download has been provided.
This does not affect your legal rights if the digital file is defective, inaccessible, or not as described.
Event tickets
We may occasionally sell tickets for Chasing the Rainbow events, such as launch events, talks, gatherings, or conversations.
Event tickets are linked to a specific date, time, and location. Under EU and Belgian consumer law, the right of withdrawal does not apply to leisure services provided on a specific date or during a specific period.
For this reason, event tickets cannot be cancelled, exchanged, or refunded simply because you can no longer attend.
This does not affect your legal rights if the event is cancelled, postponed, or if there is an error with your order.
Event cancellation or postponement
If an event is cancelled, we will offer a refund of the ticket price.
If an event is postponed or rescheduled, your ticket will remain valid for the new date. If you cannot attend the new date, you may request a refund within the timeframe communicated to ticket holders.
Unless stated otherwise, we are not responsible for any additional costs you may have incurred in connection with the event, such as travel, accommodation, or other personal expenses.
Name changes and ticket transfers
If you can no longer attend, you may contact us to ask whether your ticket can be transferred to another person. Ticket transfers are only possible if approved by us in advance and may be subject to practical or security limitations.
Late arrival or non-attendance
No refund will be issued if you arrive late, do not attend the event, or are refused entry because you do not meet the event conditions communicated in advance.
Damaged, defective, or incorrect items
Please contact us if:
- your physical magazine arrives damaged;
- you received the wrong item;
- your digital download does not work;
- the file you received is incorrect or inaccessible.
Please contact us within 14 days of receiving your order or accessing your download. Include your order number, a short description of the issue, and, where relevant, photos of the damaged item or packaging.
If the issue is confirmed, we will offer an appropriate solution, such as a replacement, a new download link, or a refund.
Returns
Because individual magazines are excluded from the right of withdrawal, returns are only accepted when we have agreed to them in advance, for example in the case of a damaged, defective, or incorrect item.
Please do not send items back without contacting us first.
If a return is necessary because of an error on our side or because the item is defective, we will provide instructions and reimburse reasonable return shipping costs where required.
Refunds
If a refund is approved, it will be processed using the original payment method.
Please note that it may take several business days for the refund to appear on your account, depending on your payment provider or bank.
Shipping costs
Shipping costs are non-refundable, except where the refund or return is due to an error on our side or a defective item.
Contact
For questions about refunds, returns, damaged items, or digital downloads, please contact us at:
hello@chasingtherainbowmag.eu
If applicable, please include your order number so we can help you more quickly.